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Licensed Vocational Nurse (LVN)

Santa Rosa, CA




To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.






  • Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
  • Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers,  collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
  • The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
  • Facilitates the patient's access to the appropriate level of care and setting.
  • Assumes responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients.
  • Establishes and maintains effective working relationships with physicians and health professional affiliates, healthcare facilities, and nursing staff.
  • Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person - documenting such. On a call sheet and scheduling assessment as clinically appropriate.
  • Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
  • Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
  • Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement or 5150 certified AVDMH employee as needed to ensure the safety of client and others.
  • Enters the data of calls and assessments in the computer system in a timely manner.
  • Assists clients who are not admitted into a program with follow through of clinical referrals and recommendations.
  • Provides pertinent clinical information to physician and program staff who will be reviewing the patient, to ensure a smooth transition for the patient.
  • Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
  • Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
  • Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
  • Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.
  • Stays abreast of organization's programs and services.
  • Participates in activities which enhance professional growth and development.
  • Performs related duties, as requested.
  • Upholds the Organization's ethics and customer service standards.


POSITION Requirements:  


Knowledge and Experience:


  • Current RN, LVN/LPT, LMFT California License, if applicable
  • Current CPR certification
  • Inpatient experience preferred
  • Familiarity with continuum of care and clinical terminology 
  • Knowledge of DSM III-R diagnostic criteria


Contact Info


Eduardo Soriano


Human Resources Coordinator


Aurora Behavioral Health of Santa Rosa


1287 Fulton Road


Santa Rosa, CA 95401