DESCRIPTION OF POSITION:
To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.
- Responds to telephone and face-to-face inquiries from persons seeking mental health care or information about mental health-related services.
- Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
- The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
- Facilitates the patient's access to the appropriate level of care and setting.
- Assumes responsibility in maintaining a safe, orderly and therapeutic physical environment for all patients.
- Establishes and maintains effective working relationships with physicians and health professional affiliates, healthcare facilities, and nursing staff.
- Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person - documenting such. On a call sheet and scheduling assessment as clinically appropriate.
- Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
- Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
- Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement or 5150 certified AVDMH employee as needed to ensure the safety of client and others.
- Enters the data of calls and assessments in the computer system in a timely manner.
- Assists clients who are not admitted into a program with follow through of clinical referrals and recommendations.
- Provides pertinent clinical information to physician and program staff who will be reviewing the patient, to ensure a smooth transition for the patient.
- Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
- Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
- Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
- Communicates with managed care organizations to obtain insurance pre-authorizations in a timely manner.
- Stays abreast of organization's programs and services.
- Participates in activities which enhance professional growth and development.
- Performs related duties, as requested.
- Upholds the Organization's ethics and customer service standards.
Knowledge and Experience:
- Current RN, LVN/LPT, LMFT California License, if applicable
- Current CPR certification
- Inpatient experience preferred
- Familiarity with continuum of care and clinical terminology
- Knowledge of DSM III-R diagnostic criteria
Human Resources Coordinator
Aurora Behavioral Health of Santa Rosa
1287 Fulton Road
Santa Rosa, CA 95401